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Warranty and Returns

Warranty Overview

Board-level products and accessories manufactured by VersaLogic Corporation are covered from the date of shipment by a five-year warranty against defects in materials and workmanship. During the warranty period, VersaLogic will repair or replace, at its option, defective units provided they are returned at customer expense to VersaLogic. Products which have been subjected to misuse, abuse, neglect, or alteration are excluded from warranty coverage.

Software and/or firmware is warranted only to the extent provided in any applicable software license. VersaLogic makes no warranty or representation that the operation of software/firmware shall be uninterrupted, error-free, or that it shall meet the customer’s specific requirements.

Full warranty information is included in VersaLogic’s Standard Terms and Conditions, which are available here.

 

RMA Procedure

All products returned to VersaLogic must have a Return Materials Authorization (RMA) number.  Contact VersaLogic’s Technical Support department for an RMA number. Please be prepared to provide the product’s serial number(s) and description of the problem or reason for return.

The customer is responsible for shipping the product to VersaLogic. An evaluation fee is applied to any product returned for service, whether in or out of warranty, if an explanation of the type of failure or defect is not available.

Products under warranty will be repaired at no charge. Products outside of the warranty period will be quoted for the estimated cost to repair and the customer given a choice as to whether to proceed.

 

Repairs

All VersaLogic repair work is warranted for 90 days or the remainder of the original warranty period, whichever is greater. Typical repair turn-around time is within 30 calendar days after receipt of product(s).

 

Other Returns

Returned unused product will be subject to a restocking fee. Products must be returned unopened and undamaged within 30 days of original shipment. Products kept longer than 30 days are not eligible for return. Please contact VersaLogic’s Technical Support department to arrange a return.

 

Return Shipping

Repairs covered under warranty will be returned via UPS Ground service at VersaLogic’s expense. If you wish to have the product shipped via another method, please advise Customer Support when you request an RMA. Additional charges may apply. Non-warranty repairs will be returned at customer expense. Please indicate the desired return shipping method when you request an RMA.

Contact our Technical Support department for more information.