How We Do Business

Selecting an embedded hardware vendor can be a decision that affects a company for years to come. As an industry leader for over 30 years, VersaLogic stands by their business practices as part of our commitment to outstanding service and strong values.

Evaluation Policy

Customization Policy

Quality Assurance

Extended Life Cycle Policy

Product Availability

Standard Terms & Conditions of Sale

International Sales Policy

Open Account Application

Evaluation Policy

Some VersaLogic products are available for 45 day evaluation at no cost or obligation to qualified / approved OEMs. We encourage you to "test drive" our products.

Please Note:

• To qualify for a full refund, products must be returned as originally supplied. Products which have been subjected to misuse, abuse, neglect, alteration, or unauthorized repair, as determined by VersaLogic, whether by accident or intent, are not eligible for return.
• Evals are limited to single quantities of a specific product.
• Customers are invoiced at the FULL cost of the product/s. The Eval Policy gives customers a 45-day right to return for a full refund.
• An Evaluation Survey is mandatory and must be completed before product can be returned and the account credited.
• Please contact VersaLogic's Technical Sales department for a Return Materials Authorization (RMA) number before returning any eval product(s) to us.

For more information, contact our Technical Sales department (info@versalogic.com) or call (541) 485-8575 with your requirements.

VersaLogic Customization Policy

We can customize or selectively populate our standard products to add features or lower cost. Customization is available for select OEM customers for quantities as low as 100 pieces at a nominal cost. Fully custom product engineering is also available. If a customer cannot use standard products to meet their requirements, we can usually provide a very competitive bid on fully custom CPU or I/O type products.

Contact our Technical Sales department (info@versalogic.com) with your requirements for more information.

Quality Assurance

• VersaLogic is committed to providing customers the highest quality products and service in the industry. We uphold this commitment through attention to detail at every level:
• Qualification process for all materials and components used in the design and manufacture of our products.
• Quality audits of all production lots sent to and returned from manufacturing.
• Strict in-house process controls and document control practices.
• Environmental Stress Screening performed on every board-level product we produce.

The high Mean-Time Between Failure (MTBF) ratings for VersaLogic products, VDC’s Platinum Vendor rating for service, and our many long-term customers are evidence of our dedication to uphold our quality standards.

Extended Life Cycle Policy

Product longevity is a serious concern for most OEM users. This concern is addressed by VersaLogic at the earliest stages of design. The considerations for a long product life cycle include:

• Designs which use standard multi-sourced parts from US based sources whenever possible
  
• Close ties with our vendors to assure a constant supply of components and early notification of any phase-out plans
  
• A commitment to redesign products when needed so that a replacement product is available when the original product can no longer be manufactured.
  
  Custom and customized products are generally available for the same period as off-the-shelf products, typically five or more years from the initial product release. Product discontinuations that occur in this time frame are normally due to the discontinuation of a key component used in the product. VersaLogic will not discontinue designs that are otherwise manufacturable while existing customers are still using the product.

Five Year Availability Guarantee

To achieve these goals, VersaLogic warrants the following:

The VersaLogic Product Roadmap provides a life cycle overview for all of our SBCs and is available for download as an Acrobat Reader document.

Last Time Buys

In the unfortunate case when a critical component is discontinued by the manufacturer, and a second source is not available, VersaLogic will notify all users of the product and facilitate a "last buy" of the component. This last purchase of the component can be in any quantity and can allow VersaLogic to continue production of the product for some time (based on the customers’ requirements).

Product Availability

VersaLogic normally maintains most products in stock. Evaluation and small quantity orders are usually shipped within 24 hours (one business day). Blanket orders with scheduled deliveries are welcomed for OEM users.

Orders may be placed directly with VersaLogic or through your local representative. For current product availability contact our order desk between 8 and 5 daily (Pacific Time) at (541) 485-8575. You may send inquiries and orders via fax to (541) 485-5712 or via e-mail to info@versalogic.com.

Standard Terms and Conditions of Sale

Acceptance of Orders. These Terms and Conditions control all sales of Products and Services by VersaLogic to Buyer. VersaLogic reserves the right to review and decline any order.

Shipping Terms. Packaging and means of shipment shall be determined by VersaLogic unless otherwise agreed. Terms of delivery shall be F.O.B. VersaLogic' s place of business, via common carrier, freight prepaid or freight collect to destination. If shipped freight prepaid, the charge for freight will be added to the invoice. Title and risk of loss or damage to the shipped products will pass to purchaser upon VersaLogic' s delivery of the ordered products to the carrier for shipment, and no loss or damage in shipping or handling will relieve purchaser of any obligation hereunder, including without limitation payment for lost or damaged products. If shipment of any ordered products is delayed at purchaser' s request, VersaLogic may invoice purchaser for such products, and risk of loss of such products shall pass to purchaser, on the date that VersaLogic is prepared to make shipment to purchaser.

International Terms. International orders must be shipped on customer' s carrier at their account. Return shipping costs for RMAs (warranty or non-warranty) are for the consignee's account.

Payment Terms. Subject to credit approval, payment terms are NET 30 calendar days from date of invoice. Wire transfers, credit card payment, and COD may also be acceptable, however, additional fees may apply.

RMA Procedures. All products are thoroughly tested before shipping. In the unlikely event of a problem, contact VersaLogic Technical Support for a Return Materials Authorization (RMA) number before returning any product(s) for service. Technical Support will require product serial number(s), a description of the problem, and an explanation of steps taken to try to resolve the problem. Shipping of the product to VersaLogic is paid for by the customer. An evaluation fee is applied to any board returned without an explanation of the nature of the failure. The fee applies whether or not the board is under warranty. If the board is under warranty, all material and labor for repairs will be fully covered under warranty, but the evaluation fee will be applied. This fee is avoided by supplying VersaLogic with an accurate description of the problem.

Repair & Return Policy. All VersaLogic repairs are warranted to be free of defects in workmanship for 90 days or the remainder of the original warranty period, whichever is greater, subject to the terms of limited warranty below. Returns will be subject to a restocking fee. Product(s) must be returned unopened and undamaged within 30 days of original shipment. Product returned after 30 days, even in unopened condition, is not eligible for return. Please contact VersaLogic Corporation to arrange a return.

Return Shipping. Warranty repairs will be returned to customers via UPS Ground service at VersaLogic's expense. Customers wishing an alternative shipping method must notify VersaLogic Customer Support at the time RMA is requested. Additional charges may apply. If the repair is not covered by warranty Customer will be billed for return shipping charges.

Limited Warranty. VersaLogic warrants that the products will be free from material defects in workmanship, materials and media, for the following periods of time after shipping: with respect to EBX, PC/104, PC/104-Plus, and EPIC board-level products manufactured by VersaLogic, 2 years; with respect to software, 1 year. Calibration of analog cards, and consumable products (including without limitation batteries, fuses, etc.), are provided "as is" and without warranty by VersaLogic of any kind. Upon written notice from purchaser of defects covered by this warranty, and upon return of defective product at purchaser's expense under VersaLogic's RMA Procedures, VersaLogic will repair or replace, at its option, any product determined to be materially defective in workmanship, materials or media, and if such products cannot be repaired or replaced within a reasonable time VersaLogic shall refund to purchaser the purchase price paid for such product. Repairs requiring third party supplied components, assemblies and other materials shall be subject to market availability. In the event that a product has been subjected to misuse, abuse, neglect, alteration, improper maintenance or storage, or repair not expressly authorized by VersaLogic, the foregoing warranty with respect to such product shall be void. EXCEPT FOR THE FOREGOING LIMITED WARRANTY, THE ORDERED PRODUCTS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, AND VERSALOGIC SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OR ADEQUACY FOR ANY PARTICULAR PURPOSE, QUALITY, PRODUCTIVENESS OR CAPACITY, AND DOES NOT WARRANT THAT THE OPERATION OF THE PURCHASED PRODUCTS WILL BE ERROR-FREE.

Limitation of Liability. IN NO EVENT SHALL VERSALOGIC BE LIABLE FOR ANY LOSS OF PROFIT OR ANY OTHER COMMERCIAL DAMAGE, INCLUDING WITHOUT LIMITATION SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER INDIRECT DAMAGES UNDER ANY CAUSE OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, CLAIMS ARISING FROM MALFUNCTION OR DEFECTS IN THE PURCHASED PRODUCTS, OR NON-DELIVERY OF THE PURCHASED PRODUCTS, EVEN IF VERSALOGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, VERSALOGIC'S MAXIMUM LIABILITY HEREUNDER SHALL BE LIMITED TO AMOUNTS ACTUALLY PAID BY PURCHASER TO VERSALOGIC FOR UNREPAIRABLE OR UNREPLACEABLE PRODUCTS THAT ARE MATERIALLY DEFECTIVE IN WORKMANSHIP, MATERIALS OR MEDIA. The foregoing limitation of liability and exclusion of certain damages shall apply regardless of the success or effectiveness of other remedies.

Applicable Law. Any dispute between the parties relating to sale of VersaLogic products shall be subject to Oregon law, and exclusive venue for any dispute shall be in Lane County, Oregon.

International Sales Policy

Terms and Conditions

• Application support, sales, and technical support are handled directly by VersaLogic.
• Pricing and payment is in US Dollars.
• International orders are non-cancelable and non-refundable.

Payment Options

• Credit Card. (Visa, MasterCard, and American Express.)
• Wire Transfer prepaid in advance ($30.00 bank processing fee assessed in addition to other charges)

Shipping Terms and Carriers

All shipments are 'Freight Collect' with taxes and duties to be the sole responsibility of the consignee. All shipments will be insured at consignee’s expense, unless other arrangements are made at the time the order is placed.

• Federal Express. Customer must provide a valid FedEx account number. (Some restrictions apply. Please check with your FedEx account representative.)
• United Parcel Service. Customer must provide a valid UPS account number. (Some restrictions apply. Please check with your UPS account representative.)

Minimum Orders

• The minimum order to open an account needs to be at least $2,500.
• Orders less than $200.00 will not be accepted.
• An international documentation preparation fee of $50.00 will be added to orders that are less than $500.00.

Technical Support & Warranty Repair

Technical support is available by calling (541) 485-8575 or via email correspondence at support@versalogic.com. Although VersaLogic will continue to offer standard warranties on product(s) purchased, the customer is fully responsible for shipping (including taxes and duties, if any) to and from the factory for both warranty and non-warranty repairs on merchandise sold internationally.

Open Account Application

All credit sales are on a "Net 30" basis, and credit will be granted for 30 days from date obligation is incurred (shipment date). Amounts due on account, for which payments reach VersaLogic within the specified 30 day period, will not be subject to any additional interest or carrying charges. For any payment reaching VersaLogic after the date due, accounts will be charged interest on the amount due from the date that the debit was incurred. Should receipt of payment not be received when due, the interest and late charges assessed by VersaLogic are due immediately upon notification of such charges. Further, if any payment on an account is not paid by the date due (including regular and late charge invoices), any additional costs of collecting such amounts, including attorney's fees and court costs will be assessed.

The minimum order to open an account needs to be at least $2,500. For orders under $2,500, a credit card, prepayment, or COD may be used. The credit application review processing normally requires 7–10 business days to complete.

VersaLogic Corp. Online Credit Application
(to be printed and faxed for processing)